Effective Date: 15/04/2024
Last Updated: 23/08/2025

Thank you for engaging with SJC Joinery’s services and advertisements. We are committed to protecting your personal information and being transparent about how we collect, use, and store your data.

This Privacy Policy explains how we handle your information in connection with our website, Facebook lead generation ads, and CRM systems. For details about your use of our website or services, please also review our Terms & Conditions.

1. Information We Collect

When you interact with our forms, advertisements, or services, we may collect:

Name

Phone number

Email address

Postcode

Details you provide about your project or enquiry

We may also collect technical data (e.g., IP address, device information) via cookies or analytics tools to improve performance and security.

2. How We Use Your Information

We process your information for:

Responding to enquiries and providing quotes

Following up with leads or service updates

Booking and managing appointments

Conducting market research to improve our services and advertising

Complying with legal or regulatory obligations

3. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

Consent – when you opt in for marketing communications

Contract – when processing your data is necessary to fulfil a service or request

Legitimate interests – to manage and improve our operations and advertising

4. Third-Party Access

We may share your information with trusted third parties, such as:

CRM platforms for managing enquiries

Facebook or other advertising platforms for lead generation

Email and SMS providers for communication purposes

All third parties are bound by confidentiality agreements and are prohibited from using your information for anything other than providing these services.

5. Data Storage and Security

Your data is stored securely in password-protected systems, including our CRM database.
We implement appropriate technical and organisational measures to protect your data from unauthorised access, misuse, loss, or disclosure.

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements.

6. Your Rights

Under the UK GDPR, you have the right to:

Access the data we hold about you

Request corrections or updates

Request deletion of your data (where legally permissible)

Withdraw consent for marketing at any time

Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please email us at [email protected].

7. Cookies and Tracking

Our website, CRM, and advertisements may use cookies and similar tracking tools to:

Improve website functionality

Understand user interactions with our ads

Optimise our services

You can control or disable cookies through your browser settings.

8. Policy Updates

We may update this Privacy Policy to reflect changes in regulations or business practices. Any material updates will be posted on our website, with the date of the last update clearly displayed.

9. Contact Us

For questions about this Privacy Policy or your data rights, contact us at:
📧 [email protected]